Patient approach to the quality of dental services provided by Kaunas city X clinic

Recently the ongoing changes in health care management have influence to the quality of provided services. Service providers are interested to improve the quality of healthcare services, to meet the needs of consumers and to ensure their satisfaction with the services. The patient approach to the quality of dental services in Kaunas city X clinic has not yet been studied, so it is a new and relevant theme. Aim of the study. To evaluate the quality of dental services provided in Kaunas city X clinic by patient approach. Objectives. 1. To evaluate the opinion of patients on dental services availability provided in Kaunas city X clinic. 2. To analyze the quality of provided services in Kaunas city X clinic dental center by patients' attitude. 3. To determine whether dental services provided in Kaunas city X clinic match the patients expectations. Methods. The study was carried out in October – December in 2015. The respondents were selected persons who are 18 years and older and who were visiting Kaunas city X clinic dental center during this period. The study was carried out using an anonymous questionnaire. Handed out 380 questionnaires, returned back 337 of which 12 have been damaged. For data processing has been used 325 questionnaires. The response rate was 85,5 %. The research data analysis was performed using SPSS package version 17.0 and Microsoft Office Excel 2010 program. Qualitative evidence of interdependence was applied to assess the Chi-square (X2) test: set the value of the criterion, the number of degrees of freedom (df) and statistical significance (p). The reliability was considered significant at p