Add to ORKGThis paper examines the appropriateness of business process re-engineering (BPR) in the improvement of customer service in local government. A content analysis of documents, a survey administered to municipal managers in 26 municipalities in Ontario, and a case study analysis of BPR implementation in four municipalities were conducted. The findings reveal that there is no clearly defined process or format for conducting BPR in Ontario municipalities
This paper presents the results of a study undertaken in Australia which investigated the extent of ...
This survey was conducted in the Kingdom of Saudi Arabia (KSA) to investigate the level of awareness...
Business Process Reengineering (BPR) has been promoted as one of the major techniques of change mana...
The introduction of Business Process Reengineering (BPR) to the public sector follows the much broad...
BPR in the Public Sector: A Case of Successful Failure Recent surveys show that business process re-...
The realisation of citizen-centric services in the public sector requires breaking traditional silos...
Business process re-engineering (BPR) is a recent change phenomena that has grabbed the attention of...
Many organisations undertake business process re-engineering (BPR) projects in order to improve effi...
This survey was conducted in the Kingdom of Saudi Arabia (KSA) to investigate the level of awareness...
There has been a growing literature which, from a social science perspective, seeks to critically as...
Our existing knowledge of business process reengineering (BPR) is mainly derived from the experience...
Since the early 1990’s, Ethiopia has been running reform programmes to improve efficiency, effective...
Organisational Change is firmly on Liverpool City Councils agenda, however managing change to achiev...
While the BPR (Business Process Reengineering) concept is conceptually appealing, in pratice there a...
Business Process Re-engineering (BPR) is a technique based on a radical redesign of the structure of...
This paper presents the results of a study undertaken in Australia which investigated the extent of ...
This survey was conducted in the Kingdom of Saudi Arabia (KSA) to investigate the level of awareness...
Business Process Reengineering (BPR) has been promoted as one of the major techniques of change mana...
The introduction of Business Process Reengineering (BPR) to the public sector follows the much broad...
BPR in the Public Sector: A Case of Successful Failure Recent surveys show that business process re-...
The realisation of citizen-centric services in the public sector requires breaking traditional silos...
Business process re-engineering (BPR) is a recent change phenomena that has grabbed the attention of...
Many organisations undertake business process re-engineering (BPR) projects in order to improve effi...
This survey was conducted in the Kingdom of Saudi Arabia (KSA) to investigate the level of awareness...
There has been a growing literature which, from a social science perspective, seeks to critically as...
Our existing knowledge of business process reengineering (BPR) is mainly derived from the experience...
Since the early 1990’s, Ethiopia has been running reform programmes to improve efficiency, effective...
Organisational Change is firmly on Liverpool City Councils agenda, however managing change to achiev...
While the BPR (Business Process Reengineering) concept is conceptually appealing, in pratice there a...
Business Process Re-engineering (BPR) is a technique based on a radical redesign of the structure of...
This paper presents the results of a study undertaken in Australia which investigated the extent of ...
This survey was conducted in the Kingdom of Saudi Arabia (KSA) to investigate the level of awareness...
Business Process Reengineering (BPR) has been promoted as one of the major techniques of change mana...