Add to ORKGThis paper examines whether a performance management system would help the amalgamated City of Ottawa achieve the advantages sought by amalgamation by using a Balanced Scorecard (BSC) to assess the potential benefits for the municipality. The findings reveal that by implementing a comprehensive performance management system, Ottawa would realize the full benefits and efficiencies of amalgamation
From the 1980s onwards, many Western democracies started to establish systems of performance measure...
textThere is a movement in government toward more accountability and higher performance in the deliv...
This study sought to understand the application of the BSC as a tool that facilitates customer satis...
This paper examines the Ontario government’s proposed major changes to the local government of Ottaw...
Orientation: Local government forms that part of the public sector closest to citizens and therefore...
Focus on results and accountability in public performance management is now firmly entrenched. Gover...
This paper examines why the Toronto Board of Management was created and why it is unique based on th...
CITATION: Ndevu, Z. J. & Muller, K. 2018. Operationalising performance management in local governmen...
Municipal amalgamation is often seen as one way to ensure that municipalities are large enough to be...
This paper examines the application of service delivery review approaches in Ontario local governmen...
This study examined the existing levels of effectiveness and efficiency in local government with the...
The drive for reform in the public sector worldwide has focussed attention on the measurement of per...
This paper examines whether political institutions affect the way municipalities are managed based o...
The purpose of this paper is to investigate emerging best practices in the municipal sector arising ...
We are pleased to present, Performance Management: A Guide for City Leaders, a report written and pu...
From the 1980s onwards, many Western democracies started to establish systems of performance measure...
textThere is a movement in government toward more accountability and higher performance in the deliv...
This study sought to understand the application of the BSC as a tool that facilitates customer satis...
This paper examines the Ontario government’s proposed major changes to the local government of Ottaw...
Orientation: Local government forms that part of the public sector closest to citizens and therefore...
Focus on results and accountability in public performance management is now firmly entrenched. Gover...
This paper examines why the Toronto Board of Management was created and why it is unique based on th...
CITATION: Ndevu, Z. J. & Muller, K. 2018. Operationalising performance management in local governmen...
Municipal amalgamation is often seen as one way to ensure that municipalities are large enough to be...
This paper examines the application of service delivery review approaches in Ontario local governmen...
This study examined the existing levels of effectiveness and efficiency in local government with the...
The drive for reform in the public sector worldwide has focussed attention on the measurement of per...
This paper examines whether political institutions affect the way municipalities are managed based o...
The purpose of this paper is to investigate emerging best practices in the municipal sector arising ...
We are pleased to present, Performance Management: A Guide for City Leaders, a report written and pu...
From the 1980s onwards, many Western democracies started to establish systems of performance measure...
textThere is a movement in government toward more accountability and higher performance in the deliv...
This study sought to understand the application of the BSC as a tool that facilitates customer satis...