THE UTILITY OF PROCESS AND COMPETENCY MANAGEMENT IN THE DEVELOPMENT OF A BALANCED SCORECARD: THE EXPERIENCE OF THE PORT AUTHORITY OF VALENCIA- VALENCIAPORT

The aim of this article is to carry out an analysis of the accounting tools implemented in the Port Authority of Valencia and so, determine whether improvements in management can be achieved if the level of efficiency is established with attainable targets as a consequence of opportune and reliable information in Management Accounting. In this article we analyse how the use of a Balanced Scorecard has helped Port Authorities from the Spanish State Port System to implement their strategic Plan. The Port Authorities have become reliant on the Competency Management model as an instrument for strategic planning of human resources and also in the progressive use of Process Management, which aims to meet the objectives established in the Strategic Plan. On this premise, we set out how the above-mentioned Port Authority can fulfil specific strategic and operational objectives regarding the efficiency and effectiveness of the services they provide