Hospitality Management

Biometrics is an emerging technology that faces resistance by hotels to embrace possibly due to its connotations to being based only in the context of security issues, guest’s perceptions and acceptance of biometric technologies, the costs and reliability of biometric technologies, protecting the privacy of guests and the use of the data for discrimination, the international trading of biometric data, cancelable biometrics, government involvement, deployment and regulation of biometrics and the lack of a stable worldwide integration of biometric processes. This research will endeavor to define a hotel manager’s attitude of biometrics by examining these issues and what hotels understand of biometrics and its implication for their hotel. The study will examine, test and validate factors which influence biometric technology acceptance by hoteliers