Factors Affecting Frontline Workers ’ Satisfaction With Supervision

Objective: This research was guided by a stress and support model to examine the effects of frontline workers ’ background characteristics, personal stressors, job-related stressors, and workplace support on satisfaction with supervision. Method: Survey data were collected from 644 workers in 49 long-term–care settings that employed them. Regression analysis were used to determine the effects of worker level and then Hierarchical Linear Modeling (HLM) and organizational factors on the outcome. Results: Although all four variable categories made significant contributions to explaining satisfaction with super-vision, the most powerful were personal stressors and job-related stressors. Results from HLM analysis showed frontline workers in nursing homes and those employed in for-profit organizations had lower levels of satisfaction with supervision. Discussion: Findings suggest organizational interventions to address workers ’ financial and health issues and management practices such as better training programs and peer mentoring could enhance workers ’ satisfac-tion with supervision