The Study on the Effect of Waiting Time for Medical Treatment and Medical Convenience on Patient Perceived Value Based on an Empirical Research in China

Abstract—In China, the long waiting time and inconvenience in taking medical treatment are common problems that patients complaint about usually. A number of hospitals have allocated a lot of money for solving the problems and improving the medical service. Although plenty of resources are allocated into it, the problems have not been solved yet. Based on the theory of patient perceived value and combined with the empirical study with cases of large and well-known hospitals in Zhejiang Province of China, the study did a research in the impact of the waiting time and convenience on patient perceived value. According to the research findings, there is no correlation between patients ’ personal time adequacy and perceived convenience, but there is a positive correlation between perceived convenience and perceived value. The characteristics of patients have a certain influence on adequate time extent and perceived convenience