Standardization and Quality Assurance in an Online Community College

abstract: Online training materials were introduced to the course production department at Rio Salado College with the intention that the use of standardized training materials would increase the efficiency and effectiveness of the online course production department. After the online training materials had been in use for approximately ten weeks, a survey consisting of ten open-ended questions was used to document the experiences of ten production team members with the training materials. The results revealed that the standardized training materials were described as valuable by the team members. The participants also made several recommendations for improving the usefulness of the training materials as to their content, organization, and availability. Recommendations for revising and updating the training materials and the ways in which they are made available are offered.Dissertation/ThesisEd.D. Higher and Postsecondary Education 201