Consumer protection in air transport

The master thesis is dealing with the consumer protection in air transport. The legislation is primarily stipulated in the European Parliament and the Council of the European Union regulation, to whom is dedicated the beggining of this thesis. In next step the study is devoted to operating irregulariarities followed by problems concerning luggage that could potentially occur during transportation. The end of the theoretical part is discussing the companies that assist passengers in receiving their compensations from air carriers if they are entitled to it. The second section is mainly analytical and it is supported by the theory from the first part of the thesis. Research is done within this part via method of questioning. The aim of the thesis is checking the awareness of passengers about their rights whilst using air transport. The thesis also contains subgoal which is a summary of a basic overview of consumer protection legislation. The conclusion is devoted towards proposals for addressing any identified deficiencies