Measuring the Effectiveness of Public Employment Service (PES) Workers An Empirical Analysis Based on the Performance Outcomes of Regional Employment Offices

In this paper, we measure the effectiveness of the Dutch public employment service (PES) for various performance measures, ranging from outflow rates to the timeliness of the benefits allocation. Using unique administrative monthly data from local PES offices during 2004, we exploit the fact that the number of PES workers per job seeker varies substantially between office