A Study on the Factors Affecting Value Co-Creation and Outsourcing Satisfaction Between the Enterprises and IT Outsourcing Vendors

[[abstract]]針對企業資訊科技委外，企業與其委外廠商共同創造價值及對提升資訊科技委外滿意度的認知是不足。因此，在資訊科技委外過程中，其主要部分是要能了解資訊科技委外廠商如何與委託企業共同創造價值，並提高資訊科技委外廠商滿意度。 本論文，我們應用資源基礎理論與資源依賴理論，構建了一個新的模型，了解如何影響企業與資訊科技委外廠商間共同創造價值與資訊科技委外滿意度。我們找出八個因素可能會影響共同創造價值，而共同創造價值可能會影響資訊科技委外滿意度。我們討論，企業也許能夠透過資訊科技委外創造其價值，但是「企業社會責任」、「循序漸進之決策導向」、「社會規劃」、「利益關係整合」、「持續創新」、「社會定位」、「關係信任」及「審視環境」也許也會影響企業與其資訊科技委外廠商共同創造價值，並因此提高資訊科技委外滿意度。 本論文共有九個目標，我們假設「企業社會責任」與「循序漸進之決策導向」可能會影響「社會規劃」﹔「利益關係整合」與「持續創新」可能會影響「社會定位」﹔「社會規劃」、「社會定位」、「關係信任」及「審視環境」可能會影響「價值創造」﹔而「價值創造」可能會影響「資訊科技委外滿意度」。 本論文使用結構方程及問卷驗證假設是否成立。最後發現，我們所建構模型之所有因素，對於企業與其資訊科技委外廠商共同創造價值及資訊科技委外滿意度具有重要影響。[[abstract]]For enterprises that outsource information technology the awareness of value creation and information technology outsourcing satisfaction is behind management interference in normal transactions Thus the major parts for information technology clusters in communities are to comprehend creating values with enterprises for perfecting outsourcing achievements In this study we construct a new model to understand how factors influence value creation and satisfaction of outsourcing between information technology outsourcing vendors and enterprises There are eight factors impact value creation and value creation impacts information technology outsourcing satisfaction We argue that although enterprises may be able to increase their value creation through information technology outsourcing this is only true up to a point beyond which corporate social responsibility progressive decision making orientation social planning stakeholder integration continuous innovation social positioning relational trust and environment scanning may be impact on a consequence of value creation and information technology outsourcing satisfaction We assume corporate social responsibility and progressive decision making orientation maybe impact to social planning Stakeholder integration and continuous innovation maybe impact to social positioning We attempt to link social planning social positioning relational trust and environment scanning to value creation of enterprises and link value creation to information technology outsourcing satisfaction We have nine main goals for the present study Structural equation modeling is applied to test this study and offer some case examples to illustrate the mechanisms driving these results Finally we find that all factors modelled have an important effect on organizational value creation and information technology outsourcing satisfaction and that there is a relation between outsourcing vendors and enterprises in these term