THE ROLE OF INDIVIDUAL, MANAGER, AND EXECUTIVE IN EMPLOYEE ENGAGEMENT: CASE OF INDONESIA CENTER FOR SUSTAINABLE DEVELOPMENT BANDUNG

The purpose of this research is to identify factors that influence level of employee engagement in a consultant company named Indonesia Center for Sustainable Development Bandung. Researcher collected the data using ethnography method with two main tools that are in-depth interview and participant observation. The Domain Analysis by Spradley (1979) is used as the data analysis method to interpret the influential factors of employee engagement based on BlessingWhite (2011) theory. The researcher concluded that the most influential factor of employee engagement is manager that have specific tool to increase the engagement level by using “constructive bullying” approach. In addition, “client-server” relationship is the significant factor to improve employee engagement level. This research only focused on strategies of ICSDB in building employee engagement and did not discuss the measurement of employee engagement level. It also evaluated the existing theory of employee engagement that can be useful to enrich the understanding contextually. Based on several researches on employee engagement has been done, there is still few research done in a consultant company. Therefore, this study seeks to use a newly established consultant company as the research object that is still rarely done by other researchers. Keywords: Consultant, Employee Engagement, Qualitative Researc