A simulation-based aid for organisational decision-making

Effective decision-making of modern organisation often requires deep understanding of various aspects of organisation such as organisational goals, organisational structure, business-as-usual operational processes. The large size of the organisation, its socio-technical characteristics, and fast business dynamics make this endeavor challenging. Industry practice relies on human experts for comprehending various aspects of organisation thus making organisational decision-making a time-, effort- and intellectually-intensive endeavor. This paper proposes a model-based simulation approach to organisational decision-making. We illustrate how this is applied to a real life problem from software service industry