LGBT Client Satisfaction at a University-Associated Primary Care Center

Sexual minority individuals are a vulnerable population. Historically this has led to worse access to care and worse health outcomes compared to heterosexual individuals; this can be addressed through changes to practice. Patient satisfaction has also been a health care focus in recent years for all patients. This project examined patient satisfaction in a small university-associated primary care center and compared patient satisfaction scores for sexual minorities to heterosexual respondents. This was conducted after a series of lesbian, gay, bisexual, and transgender (LGBT) educational initiatives with center staff. A total of 73 individuals chose to participate. Most individuals were highly satisfied with all forms of care. Sexual minority participants reported they were more likely to “Probably” use the center again instead of “Definitely,” as compared to heterosexual individuals; it is possible this finding was an artifact. Sexual minorities were also more likely to report a history of smoking. No other differences between the two groups were noted; sexual minorities were just as satisfied as heterosexual respondents