A Process-Oriented Model to Business Value – the Case of Real-Time IT Infrastructures

Which investments in real-time capabilities and decision-support IT-infrastructures are appropriate? In view of the recent in-memory systems this poses an urgent question to companies in many industries. Despite ample research on the causal relationship between IS investments and business value, especially the value quantification remains a difficult challenge. This paper contributes a business value measurement model that structures and assesses the internal organizational benefits of real-time IT infrastructures. A case study from the automotive industry aims to validate the model