Opening Course Reserves: One Year Later

Presented at the 2015 Access Services Conference, Georgia Tech Global Learning Center and the Georgia Tech Hotel and Conference Center, November 11-13, 2015, Atlanta, Georgia.Elizabeth is passionate about creating valuable user experiences and spaces for the students and faculty at the University of Toronto Scarborough Library. Serving as the Coordinator of Circulation and Access Services for the past 2 years, she is excited to lead her team through exciting changes as the unit is re-named and transformed into User Services. Her interest in change management was piqued through her MBA degree with emphasis in organizational behavior.Adriana Sgro is the Team Lead for Access Services at the University of Toronto Scarborough Library. She is responsible for Course Reserves, as well as supervises Resource Sharing. Currently, she is working to introduce an E-Reserves management system at UofT. Adriana has been involved with implementing several projects at UTSC Library, including Quiet Library Monitoring, the Popular Reading and DVD collection, and InfoExpress, a premier delivery service for faculty. Adriana holds a BA Honours Degree in Music from York University, as well as a Library and Information Technician Diploma from Seneca College.Lola Rudin is the Anthropology, Management, Math, and Sociology Librarian at the University of Toronto Scarborough Library. She provides research assistance, information literacy instruction, and collection development expertise to the university community. She is also heavily involved in assessment activities and in special projects. Currently she is working to bring an e-reserves system to the University of Toronto Libraries system. Lola is interested in innovative library services and user experiences especially as they pertain to library spaces.UTSC Library introduced a self-service model for course reserves in September 2014. We presented “Changing Time, Changing Needs: Opening Course Reserves” at the Access Services Conference in 2014. We discussed our project plan, implementation, and outcomes to date. At the time of the presentation, the service was less than 2 months old – much of our data was new and audience members had many questions. One year after implementing our new course reserves service, the service model in the library’s User Services unit has changed dramatically. Creating self-service course reserves freed up staff time and space. This gave us the opportunity to consider new services and ways in which we could improve user experience. We will present a review of the first year of our course reserves self-service model, including outcomes, user feedback, and lessons learned to date. In addition, we will discuss new service initiatives in the library, such as single-service desk model and the creation of a digital innovation lab