Influence and Accountability

This is a report of a seminar organised by the One World Action in London in May, 2002. The seminar drew on a study by the Institute of Development Studies, University of Sussex, of efforts to improve the responsiveness of public service providers to the needs of service users, particularly the poorest women and men, and on the experience of twelve public sector and NGO practitioners from India, Uganda, South Africa, the Philippines and Zambia