Experiences of occupational violence of general practice reception, administration and nursing staff: results of a qualitative study

Workplace violence is recognised as a significant problem in general Practice. Studies in the UK, Ireland and Australia have established a relatively high prevalence of violence in the work experience of GPs. Violence in these studies has included not only assault or physical injury to the GP but also verbal abuse, threatening behaviour, sexual harassment, and property damage. In some of these studies GPs have acknowledged the vulnerable position of non-GP staff regarding Occupational violence â especially in the âfront-lineâ role of eceptionists. But specific research of this issue is sparse