Identifying stakeholder perspectives in a large collaborative project: An ICT4D case study

This paper explores some of the benefits of formally capturing stakeholder perspectives through conducting stakeholder interviews in a large, collaborative project. The case study discussed is an Information and Communication Technologies for Development (ICT4D) venture between two universities, industry, government and communities based in the former homeland of Transkei in rural South Africa. Benefits of conducting stakeholder interviews are discussed through the early analysis of two areas: stakeholder agendas and success criteria identified by stakeholders. The stakeholder interviews highlight the variety and range of agendas in projects involving multiple organisations, as well as the need and respective challenges of capturing community perspectives in this project. It also provides support for the need to conduct evaluations, as well as guidance for what the evaluation should include. © 2011 ACM