Pharmacist experience of delivering medication reviews with follow up within the project conSIGUE

Introduction: Prior to undertaking a main study, "conSIGUE" 60 pharmacies participated in two pre-pilot phases (Murcia y Granada) and one pilot (Cádiz). Objectives: To explore the experiences and perception of participating pharmacists when undertaking medication review with follow-up. Methods: Focus groups were used as the qualitative technique. All the meetings took place at the three Professional Association headquarters and were conducted by the same researchers. The groups were tape-recorded with a content analysis was performed NVivo®. Results: Eight focus groups were completed. Lack of time, f human resources and the lack of clinical education and skills to do pharmaceutical interventions were identified as the major barriers. Medication review with follow-up was seen to improve the internal organization of the pharmacy, the relationship among members of the staff, the knowledge and use of Bot-plus (a drug information program). The service helped to overcome the fear of physicians and modified the relationship with patients. It also produced a great level of personal satisfaction for the pharmacists. The mentoring programme was assessed very positively. Conclusions: The use of a mentoring element, through the professional college facilitator, to the program appeared to be very important in the initiation and sustainability of the service as it assists to practically solve individualised problems faced by specific pharmacists. ©2011 Ediciones Mayo, S.A. Todos los derechos reservados