Toward a methodology for managing complexity in information systems development projects

This research is motivated by the need to develop systematic approach to effectively manage complexity in information systems development processes which is still an open and critical issue as environment become increasingly complex. Managing complexity is critical because there is a need to continually develop new ideas in design changes. For this reason, a conceptual method with an emphasis on supporting the decision-making process is developed. This method uses ideas from system thinking and management to study complexity issues in information systems development processes. To support decision makers, this research develops guidelines in order to deal with systems complexity using the living systems theory. Living systems theory is used as diagnostic tool to find important elements that need more attention and to investigate different kinds of uncertainty and conflicts that exist during decision making