Successful IT projects and their impact on operations in organisations: A research case study

Project success remains one of the favorite and most researched topics of the project management discipline. This article relates to the use of case study methods in recent doctoral research that focused on extending the project success evaluation criteria beyond 'usual' project objectives (budget, deliverables, timeline) to include evaluation of impacts created by projects, such as: alignment with strategy, solution efficiency, ongoing maintainability and associated post-implementation cost. Most of these factors are often neglected and excluded from project evaluation and strategic alignment processes. The goal of this study was to find ways to increase the overall benefits to organisations achieved through projects, while minimising unplanned and unforeseen negative impacts. The use of case study in this research facilitated the extension of the theoretical study of project management to a commercial environment - by investigating a specific problem related to practical applications of project management