The Impact of Information Technology Implementation in Hospitality Industry How ERP Systems, Internet, and Weibo Affect Hotel Companies

The purpose of this research is to investigate the impacts of IT applications in hospitality, specifically explore how ERP systems, Internet website and social software affects hotel companies. The key findings of this research are: Online Travel Agency (OTA) website is the most welcomed booking channel, “discount information “and “user reviews and experience information “are most concerned Weibo information, ERP systems can bring huge benefits for internal management, but the post-implementation support and maintenance is a complex process. Hotel companies should enhance collaboration with OTA Website companies, and provide better e-satisfaction, and Weibo marketing should be adopted and developed. Solving the post-implementation problems of ERPs is the key to improve internal management for hotel companies