A conceptual model for communication management for successful project delivery in Swaziland construction industry

Abstract: This paper presents a literature discourseof existing literature on communication management to identify the variables that influence project success. Furthermore, the study proposes a conceptual model. The reviewed Iiteraturespanned a periodof nineyears from 2004 toJune 2013.Asystematics earch ingooglewas used. Fifteen articles were obtainedfrom the database.The articles were tabulated ina matrixto identify the core variables relevant to the study using content analysis.Seven communication management var iables were identified that are perceived to influence project success.These were: technology and systems, communication skills or competence,communications plan,teamwork & partnering,organizational structure,stakeholders'frame of references, and project briefing. Furthermore,a hypothesized model was proposed. The analysis is based on literature review only, hence a limitation in the study.The paper has identified critical success factors specific to communication management that influence project success. The study has further proposed a hypothesized conceptual model that is viewed as a panacea to improve communication and ultimately project success in Swaziland constructionindustry