Public bus transport services is generally based on regular operation of transit buses along a route calling at agreed bus stops according to published public transport timetable. The significant growth of the uses of bus transport in Kota Bharu is faster than other public transport such as air transport and railway. A survey will be conducted on public bus transport to determine the service quality that provided by the company. This paper will be measuring the service quality in 5 dimensions which are tangible, reliability, responsiveness, assurance and empathy that will affect the satisfaction of customer toward public bus transport in Kota Bharu, Kelantan. 300 respondents had been selected based on simple random sampling and resp...
Public transport industry is one of the service sectors, which contributed much to the economy of th...
Public transportation is considered to be able to handle several transportation problems, such as tr...
AbstractThis paper identifies components of satisfaction of public bus service in Kota Kinabalu City...
Bus transportation is one of the various means of public transportation. Its efficiency in following...
In the age of globalization, both state-owned and privately-owned public transportation companies fa...
In the age of globalization, both state-owned and privately-owned public transportation companies fa...
Population in Kampar town ,Perak, increased by 2013 and it will cause traffic congestion and pollut...
Public transport is a shared passenger transport service which is available for all people. Thousand...
The purpose of the study is to examine the factors measuring customers’ satisfaction, especially the...
On 9 july 2009 the government introduces the" Government Transformation Plan" (GTP), which one of t...
This study is an overview of the service quality and customer satisfaction among express bus custome...
In a country where there is a high level of car ownership, public buses are considered another mode...
Back to the recent few years, the service industry has progressively plays essential role in the cou...
Public transportati011 services play an important role in the country and are seen as a solution to...
Service quality is a vital factor that influences customer satisfaction. For profit organizations su...
Public transport industry is one of the service sectors, which contributed much to the economy of th...
Public transportation is considered to be able to handle several transportation problems, such as tr...
AbstractThis paper identifies components of satisfaction of public bus service in Kota Kinabalu City...
Bus transportation is one of the various means of public transportation. Its efficiency in following...
In the age of globalization, both state-owned and privately-owned public transportation companies fa...
In the age of globalization, both state-owned and privately-owned public transportation companies fa...
Population in Kampar town ,Perak, increased by 2013 and it will cause traffic congestion and pollut...
Public transport is a shared passenger transport service which is available for all people. Thousand...
The purpose of the study is to examine the factors measuring customers’ satisfaction, especially the...
On 9 july 2009 the government introduces the" Government Transformation Plan" (GTP), which one of t...
This study is an overview of the service quality and customer satisfaction among express bus custome...
In a country where there is a high level of car ownership, public buses are considered another mode...
Back to the recent few years, the service industry has progressively plays essential role in the cou...
Public transportati011 services play an important role in the country and are seen as a solution to...
Service quality is a vital factor that influences customer satisfaction. For profit organizations su...
Public transport industry is one of the service sectors, which contributed much to the economy of th...
Public transportation is considered to be able to handle several transportation problems, such as tr...
AbstractThis paper identifies components of satisfaction of public bus service in Kota Kinabalu City...