Construction stakeholders' perception on alternative dispute resolution in the construction industry of Swaziland

Abstract: Disputes are common in construction projects because of the complexity of the construction process and the imperfect of the design and moreover, it takes so many individuals and companies to construct a project. Dispute also occur through accidents (Injury), mismanagement, human error, disagreement or lack of communication. Dispute affect the cash flows of the company and also affects relationships between parties. This paper investigated the construction stakeholder's perception on alternative dispute resolution in the construction industry of Swaziland. The data used in this study were derived from both primary and secondary sources. The secondary data for the study were derived from the review of literature. The primary data were obtained through the use of a structured questionnaire which was distributed to client (government), contractor, subcontractor and consultant representatives (quantity surveyor, civil engineer, architects, project managers and mechanical and electrical engineers); only organizations registered with the ministry of public works and transport in Swaziland and other professional bodies were surveyed. A total of 90 questionnaires were distributed, while only 63 were received back which represent a response rate of 70%, these data formed the basis of this study. Frequency analyze and various statistics procedures were used to analyze the returned questionnaire data