Evaluating operational efficiency of rail freight volumes

Abstract: South African roads are congested with trucks on every highway in the country leading to traffic congestion, damaged roads and pollution. Railway transportation can assist in eliminating or reducing these problems occurring on our roads. Rail traffic is decreasing because of the operational inefficiencies and this make customers unhappy and taking their business to road transportation. This paper is about how freight volumes are lost from rail to road organizations. This was conducted by looking at the operational inefficiencies experienced at both rail and road organizations. Any organization has its own plan or strategy on how to satisfy the customer and reach its target, but it is the service that they render to their customers that will determine if the organization will reach its target and at the same time satisfy the customer