Increased competition in the educational environment has contributed to the growing importance of service quality measurement at higher education institutions. This paper investigates aspects of service quality in higher education as a step towards developing a standardised scale for its measurement. Using structured questionnaires, survey data was collected from students (n = 391) from two South African universities. Findings indicate that the service quality in higher education scale is a multidimensional construct loading on 13 factors with reasonable reliability coefficient and some construct validity. Significant relationships were found among a number of study variables. Some further research directions were suggested and policy impl...
The service quality literature demonstrates that when seeking to design tools that measure quality, ...
Purpose – This study aims to explore the critical research issues in terms of service quality in hig...
The aim of this paper is to explore and examine the perception of students with regard to antecedent...
Abstract This study commences a process of developing a scale for the measurement of service qualit...
Magister Commercii - MComThis pilot research survey was undertaken as a result of the need to assess...
MCom, North-West University, Vaal Triangle Campus, 2012South African higher education institutions a...
The goal of this paper is to report on the SERVQUAL gap which causes unsuccessful service delivery a...
The strategic importance of service excellence for service industries places the focus on service qu...
ABSTRACT: The paper addresses the issue of higher education service quality measurement and stresses...
The paper addresses the issue of higher education service quality measurement and stresses the need ...
The importance of service quality in service marketing is widely acknowledged by many practitioners ...
Universities all over the world are realigning themselves with service quality and customer orientat...
With the globalisation of the higher education industry, service quality in the higher education ser...
With the globalisation of the higher education industry, service quality in the higher education ser...
The delivery of service quality by higher educational institutions will be become more prominent in ...
The service quality literature demonstrates that when seeking to design tools that measure quality, ...
Purpose – This study aims to explore the critical research issues in terms of service quality in hig...
The aim of this paper is to explore and examine the perception of students with regard to antecedent...
Abstract This study commences a process of developing a scale for the measurement of service qualit...
Magister Commercii - MComThis pilot research survey was undertaken as a result of the need to assess...
MCom, North-West University, Vaal Triangle Campus, 2012South African higher education institutions a...
The goal of this paper is to report on the SERVQUAL gap which causes unsuccessful service delivery a...
The strategic importance of service excellence for service industries places the focus on service qu...
ABSTRACT: The paper addresses the issue of higher education service quality measurement and stresses...
The paper addresses the issue of higher education service quality measurement and stresses the need ...
The importance of service quality in service marketing is widely acknowledged by many practitioners ...
Universities all over the world are realigning themselves with service quality and customer orientat...
With the globalisation of the higher education industry, service quality in the higher education ser...
With the globalisation of the higher education industry, service quality in the higher education ser...
The delivery of service quality by higher educational institutions will be become more prominent in ...
The service quality literature demonstrates that when seeking to design tools that measure quality, ...
Purpose – This study aims to explore the critical research issues in terms of service quality in hig...
The aim of this paper is to explore and examine the perception of students with regard to antecedent...