Mechanisms of public administration of the processes of providing administrative services

У дисертаційній роботі здійснено теоретичне обгрунтування механізмів державного управління процесами надання адміністративних та окреслення напрямів їх удосконалення та практичного застосування в Україні. Обгрунтовано особливості "Піраміди інтелектуальних домінант" публічного службовця з надання адміністративних послуг, яка, на відміну від інших моделей, дозволяє виявляти серед претендентів осіб з гармонійно розвинутими інтелектуальними характеристиками. Охарактеризовано механізми формування оптимальної поведінки суб'єктів надання адміністративних послуг та розроблено узагальнену схему його основного циклу. Розроблено рекомендації щодо вдосконалення діяльності ЦНАП в Україні, зокрема на етапах створення, становлення і розвитку, ідентифікації та оцінення їх впливу на якісні і кількісні результати їх функціонування.The thesis deals with a theoretical study of mechanisms of public administration of the processes of providing administrative services; it outlines areas of their improvement and practical application in Ukraine. Analyzed are the problems of implementation of mechanisms of public administration of the processes of providing administrative services in domestic and foreign theory and practice. In particular, refined is the conceptual and categorical apparatus of the study and offered is the author's interpretation of the concept "mechanisms of public administration in the sphere of providing administrative services” as a sequence of interconnected and arranged in a certain order elementary acts of authority by the subject of providing administrative services at the request of a natural or legal person, the result of which is acquisition, changing or termination of rights and / or obligations of such a person. The collection of this sequence of elementary acts constitutes the structure of mechanisms of public administration, covers problematic and value dimensions, the interconnections and interplays between which reflect all significant aspects of these mechanisms functioning in the area of providing administrative services. There is the analysis of the concept of mechanisms of public administration in the works of notable scientists, which gave reason to assert that the practical implementation of the public administration of the processes of providing administrative services is possible within the complex mechanism the components of which are organizational, legal, political, economic, and other ones. Substantiated is the importance of each of these components. Determined are the main disadvantages of modem mechanisms of public administration in the providing of administrative services, the key of which are the following: inconsistent and disintegrated state policy in this sphere, excessive centralization of power, unfavorable external and domestic economic environment, inefficiency of the system of stimulation and motivation in public administration in general, biased and partly poor service providing by the subject of providing to the subject of appeal, in other words inefficient interaction of participants of the processes of providing administrative services in Ukraine, etc. Analyzed is the regulatory framework of implementation of the above mechanisms and determined are the main directions of further improvement. The improvements are to meet the requirements of time, the state and public servants, they have to be gradual, deliberate, reasonable and based on foreign experience and Ukrainian historical and cultural traditions. Theoretically grounded and described is the interaction of participants of the processes of providing administrative services in the form of administrative pair "subject - subject"; optimal characteristics of these processes are also given. Analyzed are the requirements to the subjects of providing administrative services, developed and offered is the author's graphico-analytic and three-dimensional model "Pyramid of intellectual dominants" of public officials responsible for providing administrative services for evaluation of intellectual ability and willingness of a person to perform official duties. Characterized are the mechanisms of forming optimal behavior of the subjects of providing administrative services and modified is a two-dimensional Thomas-Kilmann Conflict Mode Instrument. On this basis, some reasonable recommendations are determined for behavioral dominant of ''cooperation" and subdominant of ’’compromise" - models of optimal working behavior of "the subject of providing" in the service processes of "the subject of appeal”. Characterized are the mechanisms of optimal behavior of subjects of providing administrative services, and the generalized scheme of its main cycle is developed. Recommendations are developed for improving activity of Centers for Providing Administrative Services (CPAS) in Ukraine, including the stages of creation, formation and development (for example, the city of Ivano-Frankivsk CPAS and a network of similar centers in districts and cities of the region), the identification and assessment of their impact on the qualitative and quantitative results of their performance