[[alternative]]The case study of integration of ISO 9001 and ISO 14001 in the perspective of business process reengineering

[[abstract]] 隨著全球環境的變遷與歷年各種國際環保公約的制訂，各國越來越重視環境保護，國際標準(International Standardization Organization, ISO)成了企業往來國際貿易的基本門檻之一，ISO 從重視與顧客品質溝通的ISO 9001 品質管理系統推行到與所有利害關係人溝通環保政策的ISO 14001 環境管理系統。 因此，企業如何建置ISO 9001 與ISO 14001 整合系統成了近年來各國探討的議題；過去許多ISO 9001 與ISO 14001 整合管理系統建置的研究著重在ISO 條文的相容性，缺乏「如何」在企業流程上建置整合管理系統的研究。 準此，因台灣電力公司已有許多單位，推動ISO 9001 與ISO 14001 整合管理系統之成功實例，故本研究選取台灣電力公司一個單位為個案，採用縱斷面之質化個案研究方法，以企業流程再造(Business Process Reengineering, BPR)的觀點，揭露「台電如何建置ISO 9001 與ISO 14001 整合系統」故本研究屬於解釋性的「如何」問題之研究。 從台電的個案發現兩系統的整合過程中需經過任務目標規劃、成立管理代表、先期審查、工作流程檢討、找出不良品及污染防治政策的制訂、重新調整，這與BPR 步驟中建立共識、流程診斷、重新設計、程序實施的精神相符，透過實徵性質性研究方式，完整詮釋台灣電力公司建置ISO 9001 與ISO 14001 整合管理系統的過程；其研究成果可提供其他欲建置整合管理系統之企業參考。[[abstract]] As the issue of climate change has been concerned, many international environmental treaties have been established. As well, many nations gained the consciousness about the topic of environmental protection. ISO (International Standardization Organization) has become one of the most common measurements in the range of international trade. ISO is not only a standardization that concerns about quality communication as known as ISO9001 but also has started to engage in environmental perspective which as known as ISO14001. Therefore, the integration of both ISO 9001 and ISO 14001 has become a rising concern around globe in recent years. Many research documents have shown the rule of compatibility which answers parts of “Why＂ but lack of the answers of “How＂. Therefore, the following research paper will conduct a longitudinal and qualitative case study by choosing Taiwan Power Company. The case study will be emphasized on answering how to integrate quality and environment in the perspective of BPR (Business Process Reengineering) and revealed the sample from Taiwanese Power Company integration of ISO9001 and ISO14001. According to the experience of Taiwan Power Company, the integration of both ISO 9001 and ISO14001 takes mission statement reestablishment, elects management representatives, examination, working process inspection, and defines defective and relevant law, reengineering