[[alternative]]To Evaluate Operate-Transfer Programs of Social Welfare By The Government and Participant-- Examine the Evaluation of Community Caring Centers in Tao Yuan Xian

[[abstract]] 人口老化已是世界各先進國家普遍的問題，老人福利政策也隨之成為各國治理上的重要課題，然而，何種福利政策是人民所需的？何等的服務品質是民眾所滿意的？如何評估？誰來評估？在民營化與福利社區化的世界潮流下，我國的老人福利方案也多委由民間組織承辦，其所衍生的績效評估也隨之成為眾所關注的要項。本研究即針對政府及參與者的評估進行討論。 本研究以桃園縣社區照顧關懷據點為例，採用質性研究方法，透過文獻的探討、田野調查、深度訪談等，深入了解政府推行、輔導、評鑑關懷據點的計畫內容，及其實際推行的狀況，並加以進行分析。同時，深入了解民間執行方案的真實情況和困難點，以及他們對政府評估結果的回應。最後，引用不同的評估理論為經緯，討論政府政策面與民間執行面上的差異和優缺，並提出對雙方的建言，以為日後據點發展的參考。 研究結果發現政府評估過程欠缺周延，因此在信度和效度上並不全然可被接受，且過於偏重結果評估，忽視過程的重要性；參與者對於政府的評估結果則存在諸多不滿，強調過程的重要性，卻不重視紀錄，也缺乏責信觀念，顯示政府及參與者在方案的評估觀念上相當分歧。 建議政府在方案的政策面上，應有更嚴謹的輔導與評鑑等配套措施，也應加強政策宣導、各部門成立單一的窗口、和參與者建立對等的夥伴關係；民間則應加強執行力及責信觀念的提升；在評估方面，評鑑制度、評鑑指標、評鑑委員均是亟需加以改善的，更期望政府與民間能各自拋開己見，建立一個有效的溝通機制，以更豁達的觀點互相成就，跳脫出我國政策上一直以來「以上對下」的巢臼，共同修訂出更完善的制度，使據點的發展更臻圓滿。[[abstract]] Ageing population is a general problem in developed countries. Elderly welfare policies therefore become one of the most significant subjects for the governments. However, what kind of social policies are exactly people needs? What kind of quality as well as people to be satisfied? This research starts from western social policies' history which had a great effect on Taiwan. To understand how the policies formed in different circumstance, also its advantages and disadvantages, could be the mirror of Taiwan policies. Then forward to trace the history background and present situation of Taiwan's community caring. Under the trend of privatization and communitization, most of Taiwan's elderly welfare policies also authorized to NPO. How to evaluate the performance of NPO and to execute the evaluation becomes an important chapter. Therefore, this research analyses the performance evaluation theory of NPO, and analyses the different sects' purposes, models and targets. This research based on Tao-Yuan's community caring center, used qualitative analysis, thorough acquaintance with government's caring center, its guidance, evaluation programs and the executed situations by Literary Reviews, Fieldwork and depth interview. Furthermore, analysis and criticize the government's evaluation report. Next, understand the executed situations and difficulties ofprivate organizations deeply, and their responds to the evaluation. In the end, quoted the different evaluation theory, compared the difference, advantages and defects between government's policy and the executed of organizations. Furthermore point out the suggestions, to be the references materials for developing the caring centers in the future