[[alternative]]A STUDY OF PERFORMANCE ON THE LOAN-DEPARTMENT OF BANKS' BRANCHES

[[abstract]] 本研究以九十七年九月底A 銀行302 家分行中的第11 組，其中二十家分行的放款部門業務績效為研究評估，探討銀行經營效率之模式，研究方法係運用資料包絡分析法(DEA)分析評估，以作為未來永續經營與管理決策之參考。所搜集資料，採用Frontier 軟體進行效率分析；包含分析各分行放款業務經營之生產效率、技術效率、規模效率、規模報酬及敏感度分析，藉由效率影響指標(Efficiency Affection Index-EAI)分別探討各投入/產出項對整體績效所造成的影響；更在相對效率環境條件下，針對各分行業務績效提出評估，提供各經理人觀摩標竿學習，與建議改善之明確方向與目標。[[abstract]] In this study, by the end of September 2008 A bank 302 branches 11 groups, including 20 branches of business lending department as a research evaluation of performance to explore the bank's business model of efficiency, the use of research methods, applying Data Envelopment Analysis (DEA) analysis of assessment, sustainable development as a future reference for decision-making and management. Collected information, the use of DEA-Frontier software; contains analysis of the branches of the lending business productivity, technical efficiency, scale efficiency, returns to scale and sensitivity analysis, by the efficiency of impact indicators (Efficiency Affection Index-EAI) respectively the input / output performance of the overall impact; even in the relative efficiency of environmental conditions, for each branch to assess the business performance, providing the managers learn benchmarking, and recommendations for improvement in a clear direction and objectives