[[alternative]]A STUDY OF JOB DEFINITION FOR PEOPLE WITH DISABILITIES IN TOURISMINDUSTRIES

[[abstract]] 本研究目的在探討從事觀光產業之身心障礙者的工作角色定位，工作角色定位由「工作態度」與「工作能力」所組成。本研究採用便利抽樣，針對臺灣地區有從事住宿及餐飲業與主題樂園工作的身心障礙員工，對其管理者及同事進行問卷的發放。本研究之「工作態度量表」與「工作能力量表」採用修正後之「員工執行力量表」；「工作滿意度量表」採用修正後之「業者滿意度量表」，總計發放400份問卷，回收有效問卷284份。研究以Pearson相關分析、T檢定與單因子變異數分析(One-Way ANOVA)等方法進行檢驗。研究發現如下：1.管理者及同事對身心障礙員工之工作角色定位與其對身心障礙員工之工作滿意度呈現正相關。2.管理者及同事的「經驗」、「年齡」、「就業年資」及「教育程度」對身心障礙員工的「工作角色定位」有顯著的差異。 由本研究可得知管理者及同事對身心障礙者的工作角色定位看法愈正向時，其對身心障礙者的工作滿意度愈高，以及「經驗」、「年齡」、「就業年資」及「教育程度」對「工作角色定位」存在顯著差異。因此建議在對身心障礙者安排職訓或工作時，給予適合之挑戰性的任務或工作，以及讓有接觸過身心障礙者且較資深之小主管或員工來帶領，較易使身心障礙員工發揮其工作效能與融入該團體。[[abstract]] The purpose of the study was to investigate the job definition for people with disabilities in tourism industries. Questionnaires of work attitude, job competency, and job satisfaction were used as research instruments. Participants included managers and colleagues who worked with disabled employees in tourism industries. Four hundred questionnaires were sent and 284 were returned. All the data were analyzed by Statistical Packages for Social Science (SPSS). The researcher used Pearson Correlation, t-test, and one-way-ANOVA to answer the hypotheses. The results are as follows.1. There are significant correlations between job definition and job satisfaction of managers and colleagues toward employees with disabilities.2. Experience, age, employment seniority, and education level of managers and colleagues have a significant impact toward the job definition of employees with disabilities. The results indicated that the perspectives in job definition of managers and colleagues were correlated with their job satisfaction toward employees with disabilities. And experience, age, employment seniority, and education level are significant differences to the job definition. Furthermore, it is recommended that employees with disabilities should be assigned to a higher degree of tasks while working with experienced managers or colleagues. By doing so, employees with disabilities are more likely to be accepted in the working environment