[[alternative]]The Research of Voluntary Service Participation--Cases Study of Yunlin Lifeline Association

[[abstract]] 本研究採質性研究，目的在探討生命線協談志工參與志願服務動機，志願服務對個人的影響及（不）持續參與志願服務之原因及其關聯性。 研究發現：1.生命線志工得知志工招募訊息：以從報紙新聞得知者最多，朋友介紹次之。2.生命線志工之動機：以追求心靈自我成長、幫助他人、學習助人技巧為主；交 朋友、自我實現及提升生活品質為輔。3.生命線志工在服務期間之收獲與成長：在助人的同時，成長比付出的多。4.生命線志工在服務期間最大的貢獻：以協助個案走出困境、度過低潮為主、其 次為配合協會正常值班，盡量不脫班；最大挑戰：則以接案能力的加強及自殺 個案的處理，仍需持續學習。5.生命線志工未來繼續參參與的理由：以助人成長與增強助人動機為主；不斷學 習及為社會繼續貢獻為輔。在未來不繼續參與理由：以身體狀況不佳為主；本 身能力不足次之。6生命線志工在協談專業上需要精進的地方：各種心理諮商及輔導技巧。7.生命線志工在服務期間感到滿意的主要有：夥伴相處融洽、交到更多的朋友。 不滿意的則為：機構的變動及不確定性將內部弄得一團亂。 根據研究發現，提出各項建議供生命線協談志工、生命線協會以及政府部門後續研究之參考。[[abstract]] The objective of this qualitative study is to investigate the volunteer service motivations of counseling volunteers of Life Line Association, the influence of volunteer service on individuals, the reasons for continuous participation (non-participation) in volunteer service and the correlation among them. The research findings are as follows:1. How volunteers of Life Line learned of the information on volunteer recruitment: most of them learned of it through newspapers, followed by friends.2. Motivations of volunteers of Life Line: their primary motivation was to pursue spiritual self-growth, help others and learn helping skills. Their secondary motivation was to make friends, achieve the objective of self-realization and improve quality of life.3. Achievement and growth of volunteers of Life Line during their service period: what they gained during helping others was more than what they contributed to.4. Greatest contributions of volunteers of Life Line during their service period: they mainly helped cases overcome predicaments and get rid of slumps, followed by cooperating with the association to attend the shifts normally and trying not to escape from duty. Their greatest challenge was to strengthen the ability to take the cases and to handle suicide cases. They still had to continue learning such skills.5. Reasons for volunteers of Life Line to continue future volunteer participation: the primary reasons are to help people grow through adversity and to strengthen the motivation of helping others. The secondary reasons are to continue learning skills and continue contributing to the society. The reasons for the future non-participation are: the main reason was poor health status, followed by lack of capacity.6. Volunteers of Life Line had to improve their counseling profession of: various psychological consultation and counseling skills.7. The satisfaction perceived by volunteers of Life Line during their service period mainly included: getting along well with partners and making more friends. Their dissatisfaction included: changes and uncertainties of organization, which led to the internal chaos. Several suggestions were proposed for counseling volunteers of Life Line according to the research findings as reference for the follow-up studies by Life Line Association and government departments