[[alternative]]The Research of Mediating Effect of Virtual Community on Elementary Soldiers’ Work Stress, Emotional Labor Load, and Emotional Exhaustion--example taken from certain military base

[[abstract]] 現今社會對軍人，都是以高嚴苛標準來檢視，不容許一絲犯錯，先不論事情真實性，只要是媒體新聞報導出來，容易被放大解釋，導致負面新聞層出不窮，讓軍人在民眾心目中的地位掉落谷底。 近期國軍實施精萃案、精進士官制度及後續實施募兵制政策，導致部隊各單位人力精簡、工作量不減反增，軍人屬於24小時戰備待命，因此許多勞務工作使軍人情緒產生負面，面對各項重大政策推動而增加工作壓力，可能導致情緒耗竭及出現倦怠等問題。 隨著科技發達，虛擬社群的便利，為軍人原本屬於封閉組織，在結束任務或是休假後開拓許多新的視野，透過虛擬社群找回以往友人、增進人際關係、精進本身本質學能、培養更多專長，進而與社會資訊接軌、在情緒上及工作壓力上也可得到適當舒緩。 因此，本研究以問卷調查方式調查軍人對情緒勞務負荷、情緒耗竭、工作壓力及虛擬社群黏度的認知，以PLS來分析虛擬社群在軍人情緒勞務負荷、工作壓力、以及情緒耗竭的中介效用，研究結果俾利於國軍後續倘若開放使用虛擬社群時，可能面臨情緒更加耗竭問題，此研究可供國軍參考運用，先行妥善規劃，以利解決狀況發生。 本研究主要發現如下：一、 軍人的情緒勞務負荷會影響其工作壓力。二、 軍人的情緒勞務負荷會影響其使用虛擬社群。三、 軍人的情緒勞務負荷會影響其情緒耗竭。四、 軍人的工作壓力會影響其使用虛擬社群。五、 軍人的工作壓力會影響其情緒耗竭。六、 軍人使用虛擬社群會影響其情緒耗竭。[[abstract]] Nowadays Soldiers are harshly supervised, even a minor mistake is not allowed. Once the media report a scandal of the military, regardless whether it’s a true incident or not, it’s easily overstated, and scandals come one after another that have made soldiers’ social status down to the bottom. Recently curried out sergeant-strengthening plan, downsizing plan and the recruitment system in the future has lessened manpower. As a result, soldiers’ work load is increasing. Soldiers are on duty for twenty four hours. With the increasing work load and stress that come from important policy, soldiers are prone to have emotional labor load and emotional exhaustion. With technology’s advance and virtual community’s convenience, soldiers closed life circle has been expanded when a mission is complete or when they have day off. By virtual community, they can search old friends, strengthen basic ability and develop more skills. These help soldiers bring in line with the society and release work and emotional stress. Therefore, the research is to know soldiers’ cognition of emotional load ,emotional exhaustion, work stress, and reliability to virtual community by survey and analyze the mediating effect of virtual community for emotional load ,emotional exhaustion, work stress by PLS analysis. The research will be helpful for soldiers facing stronger emotional stress when exposed to virtual community. The research will be reference for the army to tackle the emotional problems. This research’s main findings are:1 Soldier’s emotional labor load may affect their work stress.2 Soldier’s emotional labor load may affect their use of virtual community.3 Soldier’s emotional labor load may affect their labor emotional exhaustion.4 Soldiers’ work stress has something to do with using virtual community.5 Soldiers’ work stress may affect their emotional exhaustion.6 Soldiers who use virtual community may affect their emotional exhaustion