This paper examines a model of a serial flow line with two workstations and an intermediate buffer. Each workstation consists of multiple unreliable parallel machines which are not necessarily identical, viz., the processing times, failure times and repair times of the parallel machines at each workstation are assumed to be exponentially distributed with non-identical mean rates. The system under consideration is solved via exact Markovian analysis. More specifically, a recursive algorithm that generates the transition matrix for any value of the intermediate buffer capacity is developed and all possible transition equations are derived and solved analytically. Once the transition equations are solved the performance measures of the model u...