Development of a Model for Maaging Organizational Knowledge

We created three models to represent a comprehensive knowledge model: · Stages of Knowledge Management Model (Forrester) · Expanded Life-Cycle Information Management Model · Organizational Knowledge Management Model. In building a series of models, we started with an attempt to create a graphical model that illustrates the ideas outlined in the Forrester article (Leadership Strategies, Vol. 3, No. 2, November/December 1997). We then expanded and detailed a life-cycle model. Neither of these effectively reflected how to manage the complexities involved in weaving local, enterprise, and global information into an easily navigated resource for end users. We finally began to synthesize these ideas into an Organizational Knowledge Management Model. This model acknowledges the relevance of life-cycle management for different granularities of information collections and places it in the context of the integrating infrastructure needed to assist end users