PNNL Information Technology Benchmarking

Benchmarking is a methodology for searching out industry best practices that lead to superior performance. It is exchanging information, not just with any organization, but with organizations known to be the best within PNNL, in industry, or in dissimilar industries with equivalent functions. It is used as a continuous improvement tool for business and technical processes, products, and services. Information technology--comprising all computer and electronic communication products and services--underpins the development and/or delivery of many PNNL products and services. This document describes the Pacific Northwest National Laboratory's (PNNL's) approach to information technology (IT) benchmarking. The purpose is to engage other organizations in the collaborative process of benchmarking in order to improve the value of IT services provided to customers. TM document's intended audience consists of other US Department of Energy (DOE) national laboratories and their IT staff. Although the individual participants must define the scope of collaborative benchmarking, an outline of IT service areas for possible benchmarking is described