Information Technology: FBI Is Implementing Key Acquisition Methods on Its New Case Management System, but Related Agencywide Guidance Needs to Be Improved

A letter report issued by the Government Accountability Office with an abstract that begins "The Federal Bureau of Investigation (FBI) is 3 years into its 6-year, $451 million program known as Sentinel, which is to replace its antiquated, paper-based, legacy systems for supporting mission-critical intelligence analysis and investigative case management activities. Because of the importance of Sentinel to the bureau's mission operations, GAO was asked to conduct a series of reviews on the FBI's management of the program. This review focuses on whether the FBI is employing effective methods in acquiring commercial solutions for Sentinel. To do so, GAO researched relevant best practices; reviewed FBI policies and procedures, program plans, and other program documents; and interviewed appropriate program officials.