Information Technology: DOD Needs to Leverage Lessons Learned from Its Outsourcing Projects

A letter report issued by the General Accounting Office with an abstract that begins "Given the magnitude of its reported spending on information technology (IT) services--more than $6.2 billion in fiscal year 2001--it is critical that the Department of Defense (DOD) adopt effective practices for acquiring IT services. GAO researched leading commercial practices for the outsourcing of IT services, and, in November 2001, published a framework consisting of seven phases that span the full range of activities that are performed during the outsourcing of those services (this is an acquisition in which a client organization transfers responsibility for performing services to an external provider). GAO was asked to determine (1) the extent to which selected DOD projects for outsourcing IT services use leading commercial practices as specified in GAO's framework and (2) whether DOD is sharing lessons learned from its IT outsourcing projects across the department.