Benchmarking in cleaning Squad of Taiwan Local Government:A Case Study of Minjian and Chushan Township, Nantou County

[[abstract]]雖然標竿學習在國外，尤其是企業界早已是一項盛行已久的工具，然而對於台灣的地方政府而言，它仍然是一項相當陌生的管理工具。本研究的主要研究目的即希望透過個案地方政府推動標竿學習的過程，歸納出一些具有實用價值的理論與經驗，提供給國內其他欲導入標竿學習的地方政府做為參考。 本研究藉由系統介紹「標竿學習法」之內容及其應用程序，並探討先進國家推動標竿學習的成功經驗，進而將「標竿學習法」實際應用於地方政府機關，以地方政府清潔隊標竿學習為實際應用案例。在透過理論與實務探討後獲致下列研究發現： 1.首長的支持和員工的配合是成功的關鍵 2.新制度推動常引發員工的排斥 3.利用有限財源推動計畫，爭取上級補助經費 另外，本研究對地方政府則有以下三點建議：（1）建立公部門標竿學習支援系統（2）提高領導變異影響力的正面增強（3）強調員工專業技能的培養與教育訓?的?實[[abstract]]Though the benchmarking study in abroad, especially the business circles are a tool prevailing for a long time, but for local government of Taiwan, it remains a quite strange management tool. The main research purpose of this research hopes to promote the course of benchmarking study through the local government of the case promptly, it is appear some have practical theory and experience of value, offer at home it is channel into local government , benchmarking study make in order to consult to want while being other to sum up. Research this recommend content and his application program on benchmarking by system, probe into advanced country promote successful experience, benchmarking study, and then’ benchmarking ’apply to the local government bodies actually, the model of local government cleaning squad of Israel is studied in order to use the case actually, Whether is it discovering while being the following to obtain after theory and practice discussion： 1.the leader’s support and the staff’s cooperation are keys to success second, the new system promotes and often causes the staff’s to repel. 2.Employees always exclude the implementation of new policy 3.utilize limited financial to promote the plan, obtain higher authorities and subsidize the funds. In addition , this research has three following suggestions to the local government:(1) Set up common department benchmarking study to support the system (2) Improve leader make a variation front of the influence power strengthen (3) Emphasize the cultivation of professional skills of staff and implementation of education and training.[[note]]碩