Business process management and contemporary business models in supply chains

Management oskrbovalnih verig (MOV) postaja vse pomembnejši oddelek uspešnih organizacij. MOV pridobiva na pomenu zaradi organizacij, ki več ne tekmujejo na ravni posameznih entitet, ampak v sklopu večjega števila podjetij – oskrbovalnih verig. Ker z oskrbovalnimi verigami običajno razumemo skupino podjetij, na čelu s proizvajalcem dobrin, smo se v magistrski nalogi odločili preučiti manj raziskano področje, t.j. management storitvenih oskrbovalnih verig. Pri tem se osredotočamo na njihove poslovne procese, možnosti izboljšav le-teh in koncept poslovnih modelov v podjetjih, saj slednji narekujejo delovanje vzdolž celotne oskrbovalne verige. Načela vitke proizvodnje prenesemo na storitveno oskrbovalno verigo, predstavimo vlogo inovativnosti in s perspektive teorije dinamičnih sposobnosti analiziramo delovanje oskrbovalne verige. Na osnovi determinant uspešnega inoviranja, ugotovitev iz študije primera in diskusije s polstrukturiranim intervjujem podamo zaključke in implikacije za naraščajoče število storitveno naravnanih oskrbovalnih verig.Supply Chain Management (SCM) has become, as a department, an essential counterpart of successful organizations. That being said, SCM has gained its importance due to the fact that enterprises are no longer competing between themselves but rather in clusters of larger number of companies – supply chains. Usually, we use term \u27supply chain\u27 in connection to companies led by a manufacturerhowever, for the purpose of our master thesis we have examined a new frontier, i.e. management of service-oriented supply chains. By doing that we have been focusing on business processes of service-oriented supply chains and on opportunities for improving these processes. Moreover, we have taken the concept of business model into consideration, since business models have been believed to substantially influence the operationalization of a supply chain. In the continuation of our paper we have introduced lean manufacturing and apply it to the service-oriented supply chains. Additionally, we present the role of innovativeness and analyze the operationalization of a supply chain within the theory of dynamic capabilities. We conclude by encapsulating the determinants of successful innovation process, findings from case study and discussion based upon the semi-structured interview. Lastly, we provide readers with conclusions and implications for the increasing number of service-oriented supply chain