DEVELOPMENT OF THE NEW MASS BILLING SYSTEM FOR eCOMMERCE SERVICES

Diplomsko delo obravnava razvoj novega sistema masovnega zaračunavanja e-storitev v podjetju ZZI. Potreba po novem sistemu zaračunavanja storitev se je pojavila zaradi večanja obsega storitev podjetja in večanja števila poslovnih partnerjev. Kratko je predstavljeno podjetje ZZI, katerega ključne dejavnosti so razvoj in svetovanje informacijskih rešitev po naročilu, razvoj in prodaja končnih rešitev za zunanjo trgovino, razvoj, izvajanje in prodaja storitev elektronskega poslovanja ter povezovanje sistemov in rešitev. Opisani so postopki zaračunavanja storitev in vodenja kupcev v obstoječem sistemu ter opredeljene njegove slabosti. Predstavljena je prenova sistema rešitve, ki je obsegala izdelavo registra eImenik, izdelavo programa za avtomatsko sinhronizacijo eImenika in ZZIneta ter dodelavo obstoječega Billinga. Podjetje je z izdelavo registra eImenik in z vsemi njegovimi funkcionalnostmi, ki so predstavljene v diplomskem delu, ter ostalimi dodelavami doseglo enotno vodenje cenikov, upravljanje partnerjev in kupcev, upravljanje vseh virov za obračun, kontrole, izdajo računov in dostavo e-računov uporabnikom bizBoxa. Nov sistem zaračunavanja storitev je že v uporabi, uvedba pa je trajala več mesecev. Mesečno preverjanje podatkov in dodelave so v toku uvajanja omogočile visoko stopnjo avtomatizacije in zajem vseh izjem, ki niso bile predvidene med razvojem. Podjetje je projekt uvedbe novega sistema ocenilo kot uspešno.This thesis describes development of the new billing system for eCommerce services in the company ZZI. The need for a better billing system was created due to expansion of provided services and raising number of business partners and customers. The thesis starts by briefly presents the company ZZI whose core activities are consultancy and development of custom software solutions and sales of in-house developed end-user software solutions for external trade with customizations, implementation and sales of electronic business services and integration of systems and solutions. The thesis continues by describing their old billing and customer management system and identifies its flaws. The core of the thesis describes the process of modernisation of the solution, which included the introduction of the eImenik registry, development of the system for automatic data synchronisation between the ZZInet network and eImenik registry and enhancements of current billing system. By the implementation of the eImenik registry with functionalities, which are presented in the thesis, as well as some other enhancements, resulted in the unified management of price lists, partners and customers, managing all sources for billing, control, invoicing and delivery of e-invoices to users of the bizBox. New billing system is already in use. Its introduction lasted several months. Monthly data verification and enhancements made in the course of the implementation of the new system, have enabled a high level of automatization and capture of the all of the business exceptions that have erupted in the course of development. The company has evaluated the implementation of the modernised system as successful