STRESS AT WORK IN ORGANIZATIONS

V diplomskem delu smo raziskali pojav stresa in njegove posledice na delovnih mestih v organizacijah. Stres je po raziskavah v domačem (in tujem) okolju vedno bolj pereč in pogost pojav na delovnih mestih v Sloveniji. Vse večja konkurenčnost in finančna kriza določata, kdo bo ostal na trgu, kar posledično vodi v večje zahteve s strani vodij (Ovsenik in Ambrož, 2000) in zmanjševanje pravic delavcev, posledici vsega tega pa sta splošno nezadovoljstvo v organizacijah in navsezadnje znižanje produktivnosti. Delovna produktivnost in splošno zadovoljstvo sta pomembna elementa za napredek pri vsaki organizaciji in posamezniku v delovnem okolju, stres pa je tisti faktor, ki oboje znižuje. Za potrebe diplomskega dela smo opravili raziskavo, na podlagi katere smo ugotovili, da se stres v preučevani slovenski populaciji pojavlja predvsem zaradi slabih odnosov med zaposlenimi in nadrejenimi ter slabih pogojev dela, kot stresni dejavnik pa so med drugimi pomembne tudi »težavne« stranke. Stresne situacije pri zaposlenih najpogosteje privedejo do nervoz, slabše delovne učinkovitosti in preutrujenosti — izgorelosti. Kot protiutež stresnim dejavnikom na podlagi analiz priporočamo izboljšanje medosebnih odnosov v organizacijah, zvišanje osebnih dohodkov ter izboljšanje organizacijskih delovnih pogojev. Ena od najpomembnejših ugotovitev je, da stres in dejavniki stresa zagotovo niso za vse ljudi enaki in enako težko rešljivi/odpravljivi, zaradi česar predlagamo, da se pri iskanju rešitev usmerimo v ciljne skupine različnih zaposlenih, pri čemer je potrebno upoštevati starost, spol, vrsto zaposlitve (za določen/nedoločen čas), izobrazbo in delovne izkušnje.In present work we have explored the phenomenon of stress and consequences of the latter at different working organizations. According to national and international research studies, stress is becoming increasingly serious and frequent occurrence in workplaces in Slovenia. The increasing competitiveness and the financial crisis define which organization will remain on the (world) market, which leads to increasing demands by the heads (Ovsenik in Ambrož, 2000) and to reduction of workers\u27 rights, resulting in a general dissatisfaction of workers in organizations and ultimately in lowered productivity. Labour productivity and overall satisfaction are therefore two important elements for progress in every organization but unfortunately stress is a key factor that lowers both. For the purposes of our work we have done research which revealed that stress appears mostly because of poor relations between staff and superiors, poor working conditions and problematic clients/customers. Consequently, as proven, the stress frequently leads to nervousness, lowering of work efficiency and to a burnout. As a counterweight to stressful factors, we recommend the improvement of interpersonal relationships in organizations, raising of personal incomes and improving organizational working conditions. The most important finding in our analysis is the fact that different people fell stress and stress factors in different ways, that is why we recommends that finding the solutions must be focused on various target groups of employees, whereby it is necessary to take into account the age, gender, type of employment (indefinite / fixed term) and work experiences