Renovation proposal of insurance offer preparation process

V diplomski nalogi smo obravnavali področje prenove poslovnih procesov v podjetju Zavarovalnica Triglav, d.d., OE Kranj, kjer smo opravljali strokovno prakso. V obstoječem stanju smo opravili posnetek stanja poslovnega procesa priprave zavarovalne ponudbe v primeru povpraševanje zavarovalnega posrednika. V kritični analizi smo spoznali, da prihaja do nepotrebnih zastojev v procesu priprave zavarovalne ponudbe, saj v primeru, kjer zavarovalni komercialist nima pooblastila za prevzem rizika in ne more takoj pripraviti zavarovalne ponudbe, izgublja čas s čakanjem na odločitev prevzemnikov rizika z višjih nivojev. V predlogu prenove procesa priprave zavarovalne ponudbe smo podali več rešitev za izboljšanje kakovosti poslovanja, skrajšanje časa priprave ponudbe, razbremenitev delovnega mesta zavarovalni komercialist in posledično zmanjšanje finančnih stroškov procesa priprave zavarovalne ponudbe. V zaključku diplomske naloge smo podali možnost razširitve našega predloga, ki ga podjetje lahko vključi v svoje procese.In our thesis, we dealt with the scope of business process reengineering in the company Zavarovalnica Triglav, d.d., OE Kranj, where we had performed our internship. In the current situation, we had conducted a snapshot of the business process of preparing insurance offers in case of inquiry from insurance broker. In the critical analysis we realized that there are unnecessary delays in the process of preparing insurance offers, as in the case where insurance sales executive has no power to assume risk for insurance value. Therefore insurance sales executive cannot prepare insurance offer and is losing time waiting for the decision of transferees of risk from higher levels. In renovation proposal of insurance offer preparation process, we made a number of solutions to improve the quality of operations, shortening the time to prepare offer, relief workplace of insurance sales executive, and consequently reduce the financial costs of the process of preparing the insurance offer. In the conclusion of the thesis we gave the possibility to extend our proposal that the company can incorporate into their processes