MANAGING CONFLICTS IN VARIOUS ORGANIZATIONS

Ljudje se vsakodnevno spopadamo s konflikti na različnih mestih, z različnimi ljudmi. Redko kdo pa razmišlja o tem, kaj je konflikt, kako nastane, kakšne so posledice in kako jih je najlažje reševati. Ko govorimo o konfliktu, najprej pomislimo, da je to nekaj negativnega, nihče pa ne pomisli, da je lahko vsak najmanjši spor odlična priložnost za izboljšanje in razvoj. Izredno pomembno je, da se tega zavedajo tudi vsi zaposleni v podjetjih, od direktorja do podrejenih. Glede na to, da so nemoteno delovanje in dobri odnosi med zaposlenimi ključni pri uspehu podjetja, bi temu morali vsi namenjati več pozornosti. V diplomskem seminarju z naslovom Obvladovanje konfliktov v različnih organizacijah raziskujemo, kaj sploh je konflikt, kakšne konflikte poznamo, kako prihaja do njih in kako jih rešujemo. Zanima nas, kako se s konflikti in njihovim preprečevanjem ter reševanjem spopadajo v različnih podjetjih oziroma organizacijah. V teoretičnem delu raziščemo vire in literaturo ter na kratko predstavimo, kaj je že zapisanega o konfliktih in kakšne so definicije ter pogledi različnih avtorjev. V empiričnem delu je podana raziskava v petih med seboj nepovezanih podjetjih z namenom, da ugotovimo, kakšno je stanje konfliktnosti. Zanima nas, kako razumejo konflikte, kako gledajo na vzroke in posledice konfliktov, s čimer smo preverili konfliktnost v podjetjih. Želimo izvedeti, ali imajo kakšne predloge za preprečevanje konfliktov in če v njih vidijo tudi kaj pozitivnega.People face conflicts with different people and in different places on a daily basis. Few actually think about what a conflict actually is, how it occurs, what the consequences are and what the most efficient solutions are. We tend to mark conflicts negatively and rarely do we think about the great opportunities to improve and grow, even by the slightest quarrels. This is something all the employees at a company should be aware offrom the common worker to the director. Good relations and undisturbed workflow are a key factor for success and we should work more on them. In the research of conflict management in various organizations we wanted to define what a conflict is, what kind of conflicts we know, how they occur and how we can solve them. We wanted to know how different organizations and companies prevent or cope with them. In the theoretical part we studied various sources and made a brief presentation about the conflict and how different authors define it. In the research part we made a survey in five unrelated businesses in order to find out how they stand grounds with conflicts. We wanted to understand how they look at conflicts, their causes and the consequences. We also checked some conflicts in their companies. We gave them the opportunity to share whether they have any suggestions for conflict prevention and whether they can see anything positive in them