Krizno komuniciranje policistov pri intervenciji v družini : diplomsko delo visokošolskega strokovnega študija Varstvoslovje

V diplomski nalogi smo se osredotočili predvsem na problematiko nasilja v družini in ukrepanja ter kriznega komuniciranja policistov v takšnih primerih. V prvem delu diplomske naloge smo se osredotočili predvsem na pojem komuniciranja in nasilja v družini. Opredelili smo različne oblike nasilja v družini in najpogostejše vzroke za njihov nastanek. Predstavili smo tudi nekaj statističnih podatkov iz področja nasilja v družini, ki jih beleži policija. Pri tem smo ugotovili, da se število kaznivih dejanj nasilja v družini v zadnjih letih zmanjšuje, prav tako se je zmanjšalo število izrečenih ukrepov prepovedi približevanja določeni osebi ali kraju. V nadaljevanju smo se osredotočili na intervencije in krizno komuniciranje v policiji. Ugotovili smo, da je v postopku intervencije pogosto prisotno nepopolno komuniciranje policistov, kar jih pogosto prikrajša za pomembne podatke in informacije. Predstavili smo tudi organizacijo in potek policijske intervencije v primeru nasilja v družini, kjer smo bili ves čas pozorni tudi na krizno komuniciranje policistov v tem postopku. Predstavili smo postopek od tega, ko policisti sprejmejo klic na interventno številko, preko pridobivanja vseh potrebnih informacij, do organizacije in izvedbe intervencije, ter ukrepanja in poročanja stanja po opravljeni intervenciji. Na koncu smo predstavili še odnose in krizno komuniciranje policistov z različnimi osebami, ki so posredno ali neposredno prisotne pri kaznivem dejanju nasilja v družini.In this thesis, we focused on the issues of domestic incidents and action and the crisis communications of police officers in such cases. In the first part of the thesis we focused on the concept of communication and domestic incidents. We defined various forms of violence in the family and the most frequent reasons for their occurrence. We also presented some statistics in the field of domestic incidents recorded by the police. We found that the number of crimes of domestic incidents declining in recent years. In the following we focused on intervention and crisis communication in the police. We found that in the process of intervention frequently there is incomplete communication of police officers, which deprives them of important data and information. We also presented the organization and conduct of police intervention in cases of domestic incidents where we were constantly attentive to the crisis communication officers in this process. We have presented a procedure of this when the police take a call on the emergency number, through acquiring all the necessary information to the organization and implementation of interventions, and action and reporting status after an intervention. Finally, we present the relations and crisis communications officers with different persons who are directly or indirectly presented in the crime of domestic incidents