NURSE-PATIENT RELATIONSHIP AND COMMUNICATION

Komunikacija in medosebni odnosi so sestavni del našega življenja in nas spremljajo vse življenje. Vsakodnevno se srečujemo in soočamo z različnimi ljudmi s katerimi komuniciramo. S komunikacijo odnose vzpostavljamo in jih krepimo. V zdravstveni negi odnose in komunikacijo nujno potrebujemo za kontakt s pacienti. Pacient preko komunikacije izraža svoje potrebe. Medicinska sestra mu lahko pomaga pri zadovoljevanju potreb le na tak način, da pacienta razume. Z diplomskim delom smo želeli ugotoviti ali sta odnos in komunikacija medicinske sestre s pacienti pomembna za kakovostno obravnavo. Opisali smo medsebojni odnos in komunikacijo medicinskih sester s pacienti na osnovi medsebojnega spoštovanja. Opisali smo tudi kakšna je vloga pacienta in medicinske sestre pri vzpostavitvi odnosov, vrste odnosov in modele odnosov. V nadaljevanju smo predstavili komunikacijo v zdravstveni negi, pomen komunikacije in kot posebno tehniko komuniciranja še terapevtsko komunikacijo. Uporabili smo metodo proučevanja literature in virov in deskriptivno ali opisno metodo dela. Prišli smo do ugotovitev, da so odnosi med medicinsko sestro in pacientom ter komunikacija zelo pomembni za kakovostno obravnavo pacienta. Odnosi med pacienti in medicinskimi sestrami se odražajo preko komunikacije, še zlasti nebesedne. S komunikacijo medicinske sestre paciente informirajo. Pomembno je kako informacije podajajo in prepričati se morajo, da je pacient informacije razumel, saj bo le na podlagi razumljenih informacij lahko upošteval navodila in le z upoštevanjem navodil bo lahko storil tisto, kar bo izboljšalo njegovo zdravje.Communication and interpersonal relations are a constituent part in our lives and play an important role throughout our lives. We meet and get to know different people that we communicate with every day. We establish and strengthen our relations with them through communication. Relations and communication are crucial in health care for establishing a contact with patients. A nurse can help a patient to fulfill their needs only by understanding a patient. We wanted to find out if the relation and communication between a nurse and a patient are important for a quality treatment. We have described interpersonal relation and communication between nurses and patients on the basis of mutual respect. We have also described the roles of the patient and the nurse in establishing of their relation, as well as types and models of relations. Furthermore, we have presented communication in health care, the importance of communication, and therapeutic communication as a special technique of communication. We have used a descriptive method of study of the literature and sources, and a descriptive method of work. We have established that relations between patients and health care professionals are very important. The relations are shown through communication, especially non-verbal one. Nurses inform patients by communicating with them. It is important how nurses pass on information, and they have to be sure that the patient has understood it. Based on that, a patient will be able to follow instructions and by that they will be able to reach a better condition of their health