IT SERVICE MANAGEMENT APPLICATION REDESIGN

Tema diplomske naloge je popis procesov in preoblikovanje obstoječega podatkovnega modela za potrebe nove aplikacije. Trenutna aplikacija, ki jo uporabljajo zaposleni v Službi za informacijske tehnoloogije in storitve na Ministrstvu za finance pri nudenju vsakodnevne pomoči uporabnikom ima nekaj pomanjkljivosti. Nefleksibilno iskanje podatkov, nestrinjanje vodstva s stroški za vzdrževanje in tudi ne z nakupom druge aplikacije, so glavni vzroki odmiranja aplikacije, ki je trenutno v uporabi. Nova aplikacija, ki bo postavljena na podlagi pridobljenih iskušenj zaposlenih v MF, ki nudijo pomoč uporabnikom, bo nadomestila trenutno aplikacijo. Ta bo prijaznejša do uporabnikov in bo pokrivala samo funkcionalnosti, ki jih MF res potrebuje. V diplomski nalogi so uporabljene metode dela: popis procesov v BMPN, sestanki z zaposlenimi enkrat tedensko, pogovori s programerji. Sestavljeni so bili procesi, za novo aplikacijo Assyst, prav tako je bil skiciran novi podatkovni model teh procesov. To bo v nadaljevanju koristilo za obnovitev trenutne aplikacije Assyst, ki je zelo okorna za uporabo.Topic of the thesis will be an inventory of processes and the transformation of an existing data model to meet the needs of new application. Current application used by employees of the Department of Information Technologies Services in the Ministry of Finance, as a daily help in assisting users has some drawbacks. Inflexible data analysis, management disagreement with the costs of maintenance, nor to purchase other applications are some of the main complaints about the application which is still in use. The new application, which will be built on the basis of adequately experienced by employees in the Ministry of Finance will be replace for the current application. This one will be user-friendly and will cover only the functionality that MF needs. In this work will be used some work methods in BPMN, meetings with employees once a week and talking with programmers. The processes were composite, for this new application Assyst and there were made sketches for his data modeler. This will be hereinafter referred to as useful for the recovery of the current application Assyst, which is very cumbersome to use