THE PRESENCE OF MOBBING IN THE OPERATING UNIT

Mobing je kompleksen in dinamičen pojav, ki močno prizadene posameznika ozir. žrtev psihično in fizično. Je kaznivo dejanje, ki je opredeljeno v številnih zakonih in pravnih predpisih. Mobing pomeni kršitev človekovih pravic. Operacijsko okolje je specifično okolje, z zgodovinsko opredeljeno hierarhijo vodenja in organizacijo dela. Raziskovana metodologija: Raziskava je temeljila na kvantitativni metodologiji, kot raziskovalni instrument smo uporabili anketni vprašalnik, ki je vseboval 19 vprašanj zaprtega tipa in eno odprtega tipa. Raziskovalni vzorec je zajemal izvajalce operativne dejavnosti v operacijskih dvoranah Univerzitetnega kliničnega centra Maribor. Namen raziskave je bil ugotoviti prisotnost mobinga v operacijskem okolju, njegove oblike, najpogostejše žrtve, razloge za nastanek ter posledice. Rezultati raziskave: Ugotovili smo, da je vzrok mobinga v slabi komunikaciji, nedorečeni organizaciji dela ter trenutnem družbenoekonomskem položaju družbe kot celote. Razprava in sklep: Iz raziskave je razvidno, da zaposleni poznajo in prepoznavajo mobing ter postopke obravnave oziroma preprečevanja nastanka mobinga. Vedo, da dobra komunikacija med potencialnim povzročiteljem mobinga in žrtvijo lahko prepreči, da do teh dejanj ne pride. Da bi ta pojav v operacijskih dvoranah zmanjšali, zaposleni morajo izboljšati način medsebojne komunikacije in v usposabljanje uvesti tudi antistresne programe. Z uvajanjem novih kadrov in z razbremenitvijo ukvarjanja z deli za katere niso kompetentni, bi učinkovito zmanjšali mobing. Hkrati bi zaposleni prevzeli svoj del odgovornosti v procesni obravnavi bolnika, učinkovito izboljšali komunikacijo, dvignili raven samozavesti in spoštovanja posameznika, kakovost obravnave bolnika ter organizacije dela v zdravstvu.Mobbing is a complex and dynamic phenomenon that significantly affects an individual or victims: psychological and physical. It is a criminal offense, which is defined in a number of laws and regulations. Mobbing is a violation of human rights. Operating environment is a specific environment, with historically defined hierarchy of management and organization of work. Studied Methodology: The study was based on a quantitative methodology as a research toolwe used a questionnaire that contained 19 questions, closed and one open type of question. The research sample consisted of operating activities performers in the operating room at the University Medical Centre Maribor. The purpose of this study was to evaluate the prevalence of mobbing in the operating environment, its forms, the most common victims, the reasons for the occurrence and consequences. Survey results: We found that the causes of mobbing are in the lack of communication, vague organization of work and the current socio-economic situation of society as a whole. Discussion and conclusion: The survey shows that employees are aware of mobbing and that they recognize bullying as well as the procedures for treatment or prevention of occurrence of mobbing. They know that good communication between the potential perpetrator and the victim of mobbing can prevent that these acts do not occur. In order for this phenomenon to be reduced if not prevented, they must improve the way employees communicate with each other with training and also with an introduction of anti-stress programs. With the introduction of new staff and with strain relief of dealing with parts for which they are not competent, bullying would be effectively reduced. At the same time employees would assume their share of responsibility in the patient’s treatment process, effectively improve communication, boost self-confidence and respect for the individual, as well as the quality of the patients care and the organization of healthcare work